## 1. Acceptance of Terms

By accessing and using Misayan SaaS ("the Service"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Service.

## 2. Description of Service

Misayan SaaS provides a WhatsApp Business management platform that enables businesses to:

- Manage WhatsApp Business conversations
- Automate customer interactions
- Send bulk messages using approved templates
- Integrate with WhatsApp Cloud API
- Access analytics and reporting tools
- Manage multiple team members and departments

## 3. Account Registration

### 3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service. By registering, you represent that you meet these requirements.

### 3.2 Account Information

You agree to:

- Provide accurate, current, and complete information
- Maintain and update your information
- Keep your password secure and confidential
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account

## 4. Subscription and Payment

### 4.1 Subscription Plans

We offer various subscription plans with different features and pricing. You can view current plans on our website.

### 4.2 Payment Terms

- Subscriptions are billed in advance on a monthly or annual basis
- All fees are non-refundable except as required by law
- You authorize us to charge your payment method automatically
- Prices may change with 30 days' notice

### 4.3 Free Trial

We may offer a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel.

### 4.4 Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period.

## 5. Acceptable Use Policy

Important: You must comply with WhatsApp's Business Policy and Commerce Policy when using our Service.

### 5.1 Prohibited Activities

You agree NOT to:

- Send spam or unsolicited messages
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit malware or harmful code
- Impersonate others or provide false information
- Interfere with the Service's operation
- Attempt to gain unauthorized access
- Use the Service for illegal activities
- Harass, abuse, or harm others
- Collect user data without consent

### 5.2 WhatsApp Compliance

You must:

- Obtain proper consent before messaging customers
- Provide opt-out mechanisms
- Use approved message templates for marketing
- Respect WhatsApp's rate limits and policies
- Maintain high-quality messaging standards

## 6. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using the Service, you consent to such processing and warrant that all data provided is accurate.

### 6.1 Your Data

You retain ownership of your data. We will not access, use, or disclose your data except as necessary to provide the Service or as required by law.

### 6.2 Data Security

While we implement security measures, you acknowledge that no system is completely secure. You are responsible for maintaining the security of your account credentials.

## 7. Intellectual Property

### 7.1 Our Rights

The Service, including all content, features, and functionality, is owned by Misayan SaaS and protected by copyright, trademark, and other intellectual property laws.

### 7.2 License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your business purposes, subject to these Terms.

### 7.3 Restrictions

You may not:

- Copy, modify, or create derivative works
- Reverse engineer or decompile the Service
- Remove any proprietary notices
- Use the Service to develop competing products

## 8. Third-Party Services

Our Service integrates with third-party services, including:

- WhatsApp Cloud API (Meta)
- Payment processors (Stripe, PayPal, PagBank)
- Other integrations you may enable

Your use of third-party services is subject to their respective terms and conditions. We are not responsible for third-party services.

## 9. Service Availability

### 9.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control.

### 9.2 Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

## 10. Limitation of Liability

Important: Please read this section carefully as it limits our liability.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

- THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
- WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
- OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE LAST 12 MONTHS
- WE ARE NOT RESPONSIBLE FOR THIRD-PARTY ACTIONS OR SERVICES
- WE ARE NOT LIABLE FOR DATA LOSS (MAINTAIN YOUR OWN BACKUPS)

## 11. Indemnification

You agree to indemnify and hold harmless Misayan SaaS from any claims, damages, losses, or expenses arising from:

- Your use of the Service
- Your violation of these Terms
- Your violation of any rights of others
- Your content or data

## 12. Termination

### 12.1 By You

You may terminate your account at any time by canceling your subscription.

### 12.2 By Us

We may suspend or terminate your account if you:

- Violate these Terms
- Fail to pay fees
- Engage in fraudulent activity
- Pose a security risk

### 12.3 Effect of Termination

Upon termination:

- Your access to the Service will cease
- You remain liable for any outstanding fees
- We may delete your data after a reasonable period
- Provisions that should survive will remain in effect

## 13. Dispute Resolution

### 13.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

### 13.2 Arbitration

Any disputes shall be resolved through binding arbitration, except for claims that may be brought in small claims court.

## 14. General Provisions

### 14.1 Entire Agreement

These Terms constitute the entire agreement between you and Misayan SaaS regarding the Service.

### 14.2 Modifications

We may modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms.

### 14.3 Severability

If any provision is found unenforceable, the remaining provisions will remain in effect.

### 14.4 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

### 14.5 Assignment

You may not assign these Terms without our consent. We may assign these Terms without restriction.

## 15. Contact Information

For questions about these Terms, please contact us at:

- Email: legal@misayan.com
- Address: [Your Business Address]